Process of returning a WILDBAY:
1) All items must be returned within 14 days of receiving your parcel, in their original condition
2) When returning a WILDBAY, please send an email to firstname.lastname@example.org with your order number and the reason for the return. You will receive the retour number within a few hours
3) Write down the retour number on a piece of paper and put it in the box (we need the retour number to check your package)
4) Write down the return address on the box
Return address: Tolbrugplein 48, 4941RJ, Raamsdonksveer, The Netherlands
5) Bring the package to a post office
6) When we receive the returned items and they meet all the requirements below, we will transfer the amount of the bikini (not the shipping costs) back to your bank account/CC balance within 1 week.
Important notes when returning a WILDBAY:
• All items are handled with care and great attention, therefore we must ask you to return the items unwashed, unworn, unsoiled. They cannot have stains from make-up, deodorant smells (or stains) or other substance on them. Hangtags need to be on it and hygienic stickers need to be not pulled off. We cannot accept returns that do not meet above requirements. For more information, please read our terms and conditions.
• Please note customers are responsible for paying for the shipping and handling of their return order.
• Please handle the items with attention and fit them over your underwear. We cannot accept items that have been fitted without underwear.
Please note WILDBAY SWIM reserves the right to refuse a return if it does not meet the conditions outlined above.
We don’t work with unnecessary retour papers. That is why we want you to send an email.
Please retour the package as a ”retour item” or as a normal ”consumer package” otherwise custom duties will be calculated.