WE DO NOT ACCEPT RETURNS ON
Final sale items, lingerie bottoms and bodysuits, due to hygiene reasons.
HOW TO RETURN / EXCHANGE
Items must be returned within 14 days of receiving your parcel. Items can be returned for a refund. If you wish to exchange, you will get a store credit including your shipping costs to order the right size/item when the parcel arrives at the address below.
- Send us a message below with you e-mail address and order number.
- Write down the following in the main text: reason for return and if you want to receive a refund or a store credit.
- Send the retour to: Tolbrugplein 48, 4941RJ Raamsdonksveer, The Netherlands
We will not accept the package if it doesn’t match with the requirements at the bottom of the page.
• Try on the swim bottoms OVER your underwear. We cannot accept items that have been fitted without underwear.
• All items are handled with care and great attention, therefore we must ask you to return the items unwashed, unworn, unsoiled. They cannot have stains from make-up, deodorant smells (or stains) or other substance on them. Hangtags need to be on it and hygienic stickers need to be not pulled off. We cannot accept returns that do not meet above requirements. For more information, please read our terms and conditions.
• Please note WILDBAY SWIM reserves the right to refuse a return if it does not meet the conditions outlined above.
• Customers are responsible for the returning costs. You will not receive a store credit for the returning costs.
All items must be returned (so posted at the postal office) within 14 days of receiving your parcel, in their original condition. If you have chosen a refund, we will refund the amount within 7 days.
In the unlikely event that your swimwear or intimates get damaged please contact us within 1 month at firstname.lastname@example.org with an image of the damaged item and we will get back to you right away.
If you have chosen a store credit, it will be visible max 3 days after we received the package (we strive to do it earlier).