Skip to content

RETURNS

WILDBAY SWIM - making sustainability affordable

No returns or exchanges because we are closing. Send a message via mail or Instagram for sizing advice. 

Items must be returned within 14 days of receiving your parcel. 

  1. Send us a message below with you e-mail address and order number.
  2.  Write down the following in the main text: reason for return and what items you want to return (you don’t have to wait for response)
  3. Send the retour to: Tolbrugplein 48, 4941RJ Raamsdonksveer, The Netherlands

We will not accept the package if it doesn’t match with the requirements at the bottom of the page. Please note that we do not exchange items due to logistic reasons. If you wish to exchange, order the right item on the website.

REQUIREMENTS

• SWIM: all items are currently final sale. You cannot return or exchange the item. For sizing advice, please DM/e-mail/WhatsApp: +31652410867

• LINGERIE: items can be returned when the hangtag is stil attached to the item. Lingerie bottoms cannot be fitted due to a certain way of packaging. If the item is final sale, you cannot return the item. 

• DRESSES: items can be returned when the hangtag is stil attached to the item. If the item is final sale, you cannot return the item. 

• All items are handled with care and great attention, therefore we must ask you to return the items unwashed, unworn, unsoiled. They cannot have stains from make-up, deodorant smells (or stains) or other substance on them. Hangtags need to be on it and hygienic stickers need to be not pulled off. For more information, please read our terms and conditions.

• Please note WILDBAY SWIM reserves the right to refuse a return if it does not meet the conditions outlined above. 

• Customers are responsible for the returning costs.

• We will refund the amount within 14 days of receiving your parcel at our office

• We will refund the amount including the shipping costs if the whole order is returned (if an order is partially returned, the shipping costs will not be refunded).

In the unlikely event that your item is damaged please contact us within 1 month at info@wildbayswim.com with an image of the damaged item and we will get back to you right away.