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FAQ

WILDBAY SWIM - making sustainability affordable

WHAT MAKES WILDBAY SWIM DIFFERENT FROM OTHER BRANDS?

We offer recycled affordable luxury swimwear. Our designs ECONYL regenerated. This is a recycling process. This fabric contains finishing nets and carpet fluff. Next to that, we contribute to a better life for the people in Bali by paying part of their health insurance (and for their family). With the intimates we donate 5% of the profit to ”Healthy Seas” the non profit organisation that saves ghost nets out of the seas.

HOW CAN I CONTACT YOU?

For all general enquiries (and fitness / health questions) please email info@wildbayswim.com

We respond to you within 24 hours.

WHERE ARE THE BIKINIES DESIGNED AND MANUFACTURED?

Designing takes place in the Netherlands and manufacturing in Bali. The bikinies are made in Bali, because in Bali you can live the optimal island life.

We are unable to name our suppliers for privacy reasons, but we can confirm that our international factory is ethical and fair trade and we visit the them on a regular basis.

WHERE ARE THE INTIMATES DESIGNED AND MANUFACTURED?

Designing and manufacturing takes place in China. We found a wonderful supplier that designs sets that are popular in the fashion market.

ARE THE BIKINIES AND INTIMATES RECYCLED?

Yes the bikinis are! They are made out of 78% regenerated nylon and 22% spandex. If you want to know more about the fabric, check out our page about sustainability. Recycled clothing and swimwear is the future and we want to give people affordable, recycled, high quality luxury since recycled swimwear is always so expensive. We want to start with changing the mindset and not care about profit, but a better world to live in.

The intimates are not recycled but made out of lefterover fabrics.

HOW DO I CARE FOR MY BIKINI AND INTIMATES?

To ensure your new bikini/intimate has a long life, it is recommended that you follow our care instructions here.

CAN I PURCHASE WILDBAY SWIM IN STORE?

You cannot buy WILDBAY in stores yet, so you can buy WILDBAY SWIM exclusively online.

DO YOU SHIP INTERNATIONAL?

We ship worldwide.

HOW MUCH DOES DELIVERY COST?

Please see our shipping costs and time frames here.

DO COUPONS APPLY ON SALE ITEMS?

When an item is on sale, you cannot apply any code. Only the welcome code with 10% off is applicable. 

WHAT IS THE PURCHASE PRICE CURRENCY?

All prices found on wildbayswim.com are listed in Euro (EU) and Dollar and include tax. We can’t provide you information about the current exchange rate, because the actual international currency conversion that your bank charges may vary.

DO I HAVE TO PAY ANY INTERNATIONAL TAXES AND DUTIES?

Your order may be subject to import fees, duties and/or taxes, which are levied once a shipment reaches your country. The amount may vary depending on the country to which we ship the order. Our prices do not include these fees, duties and/or taxes and we are not responsible.

Customs policies vary widely from country to country; please contact your local customs office for further information.

WHERE IS MY ORDER?

In the mail you get from us with the tracking number, you can track your order. Meanwhile, the specific shipping time frames can be found here. If you have not received a shipping confirmation email, please check your Junk Mail or Spam folder, as it may have been received there.

CAN I CANCEL MY ORDER?

Unfortunately, we are not able to cancel an order after it has already been shipped.

WHEN ARRIVES MY ORDER?

All of our orders are processed Monday to Saturday and are shipped with 24 hours of purchase. Orders are not processed on Sunday or Dutch public holidays. Please check the shipping information here.

WHAT IF THE ITEM I AM INTERESTED IN IS SOLD OUT?

Sometimes items can be sold out very quick and it can take some time for us to restock them. Please check our Instagram and the newsletters for restocking updates.

WHAT IS YOUR RETURNS POLICY?

You can find our return policy here.

CONTACT US – BUSINESS PARTNERS

For all requests please email info@wildbayswim.com

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